dkayser

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dkayser
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  • Do you have to manually install the driver (ie reinstall the application)? Or do you just notice that it re-installs based upon the notification from Windows? I see this notification when I plug the wing into a different physical port, Windows someh…
  • Hi Skier, Sorry for the late response, but it looks like the touchscreen uses a proprietary driver. I can infer this from the screen shot and the device name is NextWindow 1950 Touch driver. If the touch screen requires a proprietary driver we canno…
  • Hi Jory, those are normal messages and do not indicate any kind of problem. I was looking for some errant actions that indicate a software problem. I can't see how software errors cause this problem. I wish I had a better answer than this. Sorry to …
  • No, that isn't expected. The software/firmware for it has not changed since release. Please open Control Panel->System Info pane and look for the entry Top Box. This is the badly named device for the buttons, tell me if it has been found. You can…
  • Hi jory, That is very odd behavior. It shouldn't do that on a FullBoar4. The wiring to the LED strip is the same for both Hog4 and FullBoar4, so it is possible for it to happen, just not expected. I asked if this had been seen before and no one ha…
  • Hi, I think I need the show file to further investigate. Would you email the file to michael.graham@highend.com or use WeTransfer if it is too large. I'll let Mike know to look for it. Thanks, Donald
  • Hi M.Vranken, Can you describe 'not a clean signal', does that apply to refresh rate?, electrical quality of the 485?, etc? You say stuttering, so how is that detected? There is a known problem when editor windows are open and using encoders to cha…
  • Possibly a settings file from the 3.6 build is still around. The un-install must not be cleaning up the configuration files, but you can delete them manually. Look for the files in folder "Libraries\Application Data\Flying Pig Systems\Hog 4PC\Pers…
  • Sounds like a defect that has been fixed in 3.6.1. Sorry for the regression. If you can, try the beta to see if it fixes the issue. donald
  • It's not just missing drivers. The application doesn't look for road hog3 front panel. Hog3 external playback wings and external widgets are supported, yes, but consoles front panels are not.
  • Hog4PC will not recognize the front panel or the dmx widget installed in the Road Hog. There isn't any software support in Hog4PC for old hardware. donald
  • It looks like there is a problem with USB on the motherboard. Nothing else seems plausible and you have two kinds of failure related to USB. ( Booting AND unable to connect the wing to the top USB port. ) You need to contact support and see what yo…
  • Wow! Kernel panics are due mostly to some kind of hardware failure. In this case it looks to be USB hub (xhci) however that may be what was last running. The possible failures are the USB controller, memory, or hard drive. Yes you can try any comp…
  • Sorry about the wrong link, but you sorted that out. I talked with Nate and the only time we have seen a Detect/Mount CDROM error has been on the HedgeHog. And in that case the reason was due to a compromised connection of the hard drive. What it s…
  • Oh, and the hardware version you have is the original one that supports all software versions. d
  • I'm stumped, honestly, It could be BIOS as you guessed. https://www2.highend.com/support/controllers/fullboar.asp is a link to Full Boar support page with BIOS setting pdf on the page near the end. I think this is a good idea to check. From what yo…
  • There is another possible reason. There are two released hardware revisions of Full Boar4. This means that older Hog4 Software will not recognize the new Full Boar 4 Hardware. So it makes sense that newer Full Boar 4's will not downgrade to software…
  • It sounds like you have been thorough. Were all the USB boot devices created with the same ISO download? Maybe it is bad. When was it last working? Does it have working software now? I am trying to guess if the hard drive is bad. You may want …
  • Yes, Martin is working. If you see it detected in the visualizer configuration and select it, then it will receive the data. The fact that it is detected indicates you are close and it is probably something on the Martin side that isn't configured c…
  • In v 3.2 visualization was changed. In the manual there is a description of the changes in section 29. Most significantly from Launcher-Settings you must configure the Visualizer stream. Make sure this is set as well as configured, The manual should…
  • Have you upgraded/downgraded since the widget was last working? When you visually inspected the console were there 6 LEDs lit on the internal super widget? The widget firmware hasn't changed in quite a while, so re-affirm the connections from the wi…
  • We have created a new post https://forums.highend.com/index.php?p=/discussion/18415/external-touch-screen-support-requests#latest. We are collecting Vendor and Product Ids of USB touch screens for possible support. Please follow the instructions in …
  • We have created a new post https://forums.highend.com/index.php?p=/discussion/18415/external-touch-screen-support-requests#latest. We are collecting Vendor and Product Ids of USB touch screens for possible support. Please follow the instructions in …
  • Hi Marcel, We are going through a round of adding support for more touch screens. Please reply to the post https://forums.highend.com/index.php?p=/discussion/18415/external-touch-screen-support-requests#latest to include your device. Thanks, Dona…
  • We have created a new post https://forums.highend.com/index.php?p=/discussion/18415/external-touch-screen-support-requests#latest. We are collecting Vendor and Product Ids of USB touch screens for possible support. Please follow the instructions in …
  • Hi Marcel, the Acer FT200HQL is a 10-point capacitive touch screen. It likely won't work with the current system's kernel since it is a multi-touch device. Unfortunately it isn't a simple matter to change that and we have a project under way to addr…
  • Device 710d is the touchscreen. It is failing at a level where the kernel loses it. This usually indicates a hardware failure. It can be as simple as a loose or degenerated connection or cable; it can be due to electrical component failure. You c…
  • Pulled from log at about 18 minutes after show load. 105 Sep 16 14:15:18 hog4 kernel: [ 1391.222361] hub 2-1.2:1.0: unable to enumerate USB device on port 5 105 Sep 16 14:15:18 hog4 kernel: [ 1391.222204] usb 2-1.2.5: device not accepting address 1…
  • Okay, donald.kayser@barco.com. d
  • Hog4 PC works with all Hog3 External Wings.
  • The logger has Source Config options that are available from a right-click on the Log Window's the title bar. Each process has a tab in Source Config. The Syslogger option in the log pane is part of the Launcher tab. Scroll down under the Launcher …
  • Did you get an answer elsewhere? Did you call support? If not, 8.x.x.x is not a valid number for a Super Widget. You should see something like External DMX Widget: NNNN 4.1 (0,0). Have you experienced problems with the front panel of the Nano? Dou…
  • I don't know if it is "user servicecable", but support should be able to answer. I would let them know.
  • Since the calibration is not finding the device and the Faders still work, it seems that the USB connections and HUBs are fine. This points to the USB touch screen controller; if it works 'early' in the day, but fails 'later' in the day, it might be…
  • Hi, Sorry no one has responded. I will try to help you narrow this down. Even though you have rebooted with and without USB plugged in, this looks like the most likely area to have a problem. Is the connection at the H4 Wing loose in any way? Co…
  • Then I would conclude that the force firmware upload didn't take when you installed v1.1.1. If the firmware had upgraded, you would have likely had to force it the other way to downgrade. If you want to try again, I would suggest to pay extra attent…
  • Did you have to repeat the procedure to downgrade to 1.0.1? Donald
  • I know there is a bug, I created it. Not purposefully, but one from changing the Nano wing from a single USB device to a composite USB device. This causes earlier versions of driver installers not agree to the interfaces found on newer firmware. …
  • Windows 8 should not be a problem. How does the list in Device Manager look. Is there a Nano Wing listed in Other Devices? Is it listed at all? Are you currently running 1.1.1? Donald
  • Sorry I didn't answer your question Alex. The driver is based on Windows UMDF Framework and the framework has it's API and rules you must follow. In this case there was a 'Request' via a ReadFile() system call from the application layer that was una…
  • That is good news and I do have this fixed in the newest drivers for the front panel. We are working on finishing this version and getting it out the door. I don't know of dates but it will be soon.
  • Hi Marc, Did anything work via the front panel? Encoders or faders? Obviously, button presses are failing, but another report stated that intensity could still be adjusted but only to playbacks with assignments before the bug manifests. I'm tryin…