robbie_bruce

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robbie_bruce
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  • This issue is fixed and will be released in v2.1.2. We will work to get the patch out quickly. We needed windows functionality to fix an issue but it's only available in later versions of windows. Please Note: We will officially stop supporting XP…
  • Ken, the DMX is overwritten "after" the buffer is prepared for visualization.. We will definitely see if we can move it down so that it also effects the visualizers as well.
  • We have a known issue with Arkaos and they are working on the problem.
  • Yes, I think they are too short as well and will address this problem.
  • The DP8k launches a process we simply call the "OB" (output board).. On all desks with DMX output, we also launch pretty much the same OB process. It does get a bit of process priority but it sharing processing with console operations. We feel we…
  • yes, Matt and I were a bit slow on the trigger over the holidays.. We are now caught up and ready to remove spam as soon as it's reported. :)
  • sanderdegraaf;64494 said:I received the error also when trying to install on a drive other than C:\ Installing it on the first hard-drive of my PC fixed the problem. This should have been fixed with version 1.0.1. What version are you trying to ins…
  • Dennis, we really hate that you had a bad experience with our product!! I would love to get dp2ks out of the field due to this very reason! I am sure we can find a creative inentive for customers to upgrade to 8ks. Thanks everyone and i will defi…
  • That means it the application driver is not communicating with our application or to the device correctly. Thankfully, M-Audio has recently released a new version of their drivers. We are currently trying to get an image with the updated drivers b…
  • Hans, The way the uno works is there are a couple steps.. First, upon the initial connection the device only has enough firmware loaded to be able to talk to the OS and load its normal firmware contained within the driver. Once that occurs, you…
  • Can you verify if you go a list and have MSC out enabled whether the out LED blinks.. If so, then the application if talking to the device properly and it is either the source MIDI or the connected wrong. The connector's on the UNO are counter i…
  • Abbe is correct in things to check.. Look forward to hearing back the results. In our testing we have not run into any problems but I want to make sure our environment (XPE image, Application, and driver s/w versions) are the same so we can properl…
  • The UNO driver has a known issue that it does not properly communicate to the application layer when it is connected so you must have the device connected before logging onto your show. If the device is disconnected unfortunately you have to log of…
  • RYANC;50927 said:Robbie, did you just say that Windows 64 bit support for widgets and wings will be added in 3.1.8? Yes, hopefull within the next week.. Development is completed and just finishing up testing. V3.2 for fb/rh/pc should enter beta nex…
  • srautane;48843 said:3.1.6 (2773) Hog3+DP8000 2xdisplay Mouse+Keyboard When I add a channel using update+forward off (which creates off value to next cue) the channel doesn't go to zero when using fader in xfade mode. This should be be resolved…
  • Any network capable controller will support tracking backups which includes Hog III, Fullboar, iPC, and even Hog3PC. On a side note for IPC, we will stop supporting dual bootup into Hog II/III starting in the next major release of 3.2. You will…
  • lukasjohn;47429 said:I've been having similar problems, but none of them seem to be repeatable: - General instability/random freezing - Strange display anomalies (one time color wheel was all messed up looking) - Slow processing - etc. Also, my…
  • neil-NSLX;45339 said:Hi Guys, I have been experiencing more crashes/oddities on V3.1.5. There have been quite a few; - Merging a Show. Message pops up saying (more or less) the desk is busy, either Cancel or Wait. - On the above notice, when p…
  • Also, do you have the original shows you were attempting to merge? It seems that is the root of your problem where it was having difficulty performing the merge.. Looks like you tried it a couple times with the same result? (first time you selecte…
  • Neil, Can you please send us your show file! You should not be getting errors like that. Can you check to ensure you have auto backup turned off. We have seen that getting in the way as trying to write while it is saving off. We are addressin…
  • After much deliberation, we have decided using the next cue's "out" time does provide the most flexibility. However, we are very concerned about changing existing shows. Currently, there is not a way through syntax to change just out times. Time…
  • I do like the idea of using out times in this particular case because it makes perfect sense. However I am not sure it is intuitive as out times usually only have value when intensity is going down. Let me throw this out since we on the subject …
  • We have a defect in 3.1.1 that has already been addressed where we will always fade using a default 2s with follow cues. This will be available in 3.1.2 hopefully next week. As you have seen the work around is to make it a wait with 0 time.
  • Can you send us your show file..
  • Can you please send us this show file!