maloricarr

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Username
maloricarr
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Registered User, HES Staff

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  • Howdy! Changing the gobos in the SolaFrame Theatre is pretty simple. You will just push down on the gobo and slide the holder out. Once the holder is out, you will need to remove the tension spring holding the gobo in. Just be sure that the black pa…
  • Howdy Lucas, I just spoke with one of our engineers here at HES and unfortunately you would need a software suite to upload the system. He also noted that it is almost never the processor/microcontroller causing the issue. I would recommend contac…
  • Hi JPMchugh! Have you tried contacting Lightparts.com? They might have ignitors for the Studio Command. Thank you, Malori
  • Hi there, It could be related to the software. Have you tried doing a full install on the console to 3.8.0? (Be sure and back up your show files if you decide to do this) Thank you, Malori
  • Hi there, You are correct and can only use the HES Wings with Hog 4PC. And we have a list of approved touchscreens in our Hog 4 User Manual on page 56. This manual can be accessed at: https://www.highend.com/documentation/HOG4/H4_manual.pdf The i…
    in midi Comment by maloricarr February 2018
  • Hi Srautane, Sorry about this! We got it up and running a few days after this. Let us know if you need anything! Thanks, Malori
  • Hi there, Sorry about the delay in getting back to you. The adhesive we use is an RTV 118. But glad to hear you found a fix! Let us know if this ends up not working or you have any further questions! Thanks, Malori
  • Hi Maximillian, Hopefully you got these up and running. So sorry about the delay in getting you a reply. You should be able to just patch "Dataflash" in the fixture schedule for these. Let me know if you run into any issues. Thank you, Mal…
  • Hi there Stevek, Unfortunately the only way to address the fixture without it homing/pan & tilt engaging is through the battery on the menu system. Thank you, Malori
  • Hi there, My name is Malori and I work in product support at high end. Does the fixture home up at all? Can you tell if the fans are spinning? If the fans don't power up then the lamp will not strike. I would also check the connections on the pow…
  • Hi there outtathedarklighting, Were you able to find a profile for your fixture? If you have the exact name, I can help search. Or you can fill out a request online at: https://www.highend.com/support/product-downloads/fixture-library Thanks, …
  • Hi Patrick, My name is Malori and I work in product support at High End. Were you doing a full installation of software version 3.8.0? I would reccomend trying another full install but make sure you dont have anything plugged into the console (…
  • Hi Zsolti, I know this is an older post but just wanted to follow up and say that that profile is available on our FTP website at: ftp://ftp.highend.com/hogsupport/fixturelibraries/flash_lighting/ Let us know if you have any questions! Thanks, …