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Bug: Backup Failure after upgrade to 3.17

thiseltonthiselton Registered User, Hog Beta
in Hog 4 OS Software Discussion
Hi Everyone, we just switch over to 3.17 on our show from 3.16.1, and we're experiencing a regular backup issue every time we try to run a local backup. The error Code reads:
"Attic State Mismatch in table view items. Suggest a log-off and retry.
Missing Cross References between tables.
Show backup failed."

We are able to run a backup after a server log off and log on. But this does make it a bit difficult to run periodic backups throughout the day.

Rig hardware:
HPU as primary server.
RH4 and Full Boar as Failover/programmer desk (server and DP on).
Hoglet with Hog4PC as a tech desk (Server and DP off).

Backup fails on all systems until there is a Primary server log off and log on.

My team has also tested this and experienced the issue on other stages on the show, with similar hardware setups.

The only thing we haven't tested is if a fresh showfile started with 3.17 has the issue, all of our current shooflies were started with 3.16.1.

-Elton
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Comments

  • thiseltonthiselton Registered User, Hog Beta
    Just saw the other thread about this bug, and ran a test with the server re-booted and no HogPC introduced. We could backup form the HPU but not the RH4, the RH4 got the same error code. So far the primary server does successfully run a backup. I'm going to try programming for a little bit and will see if the server gets the error again.
  • Gabbi_GriffithGabbi_Griffith Registered User, Super Moderator, HES Staff
    edited January 4
    Hello,

    "Attic State Mismatch in table view items" in my experience means that you deleted a view or the view step in the macro directory and then went to backup the show and then you're getting this issue. If you log off/on you should be able to backup the show file. Every time you delete a view you'll have the issue again and you'll have to log off/on to backup the show. We're aware of this issue and are working on it.

  • thiseltonthiselton Registered User, Hog Beta
    No views or macros have been changed or deleted in the testing of this bug. It seems that no matter what I do I can not backup form anything but the HPU. The RH4 gets the same failure with no HogPC on the file, and I just had my team test it at the other show site, same issue with the Full Boar. Every time it's the same Error. Gabbi, thank you for your swift reply btw! Happy new year! -Elton
  • Gabbi_GriffithGabbi_Griffith Registered User, Super Moderator, HES Staff
    edited January 4
    Hi Elton,
    I see y'all are running a lot of servers, please log off every single one of them and then launch the show from archive and backup and then let me know if you run into the issue. One of the servers might be holding onto the view table.
  • thiseltonthiselton Registered User, Hog Beta
    edited January 4
    Done, Same result. Just for clarification, we try to only have 2 servers active on the showfile at any given time, the HPU which acts as the Primary, and the Shooting Crew Desk (Mine), which I run as a failover backup.
  • Gabbi_GriffithGabbi_Griffith Registered User, Super Moderator, HES Staff
    edited January 4
    Hi Elton,
    Can you load the show file from archive on a single console not in a network and then back it up successfully? If it fails can you log off/on and back to up again and see if that works? If it does can you load the "happy" show file on the single console again and back it up and see if it succeeds? If it does succeed then put the console with the "happy" show back in the network and try to back it up on another console running server and see if that works and let me know?

    Can you send me your show file? Please zip it before sending as our email likes to mark show files as spam... gabriella.griffith@highend.com

  • Gabbi_GriffithGabbi_Griffith Registered User, Super Moderator, HES Staff
    edited January 4
    Hey Elton,
    I've been messing around with shows in the test lab in a network and I believe I see your issue and I have logged it as a defect. In the mean time only back up on the main server so you get good copies of your show file.
  • mitchballmitchball Registered User
    edited January 5
    I work with Elton and just updated an HPU at a different stage with 3.17 Rig Hardware: HPU as primary server No Clients Backup fails at HPU. Error "missing cross references between tables" Tried rebooting, logging on/off, etc...
  • Gabbi_GriffithGabbi_Griffith Registered User, Super Moderator, HES Staff
    The backup dialogue if you make the window bigger horizontally and vertically should offer you a resolution in some of the red text, "missing cross reference between tables" sounds more like a palette or cue is the issue and a removal of the item or a show merge will be necessary.
  • reifaelreifael Registered User
    - FB 3.17.1 - working since 3 days/nights on a musical show - last night...i also get the backup failed "...missing reference between tables" message and the director get white in his face ...if i saw, that the problem is discussed in january, my question: is there now a solution ?
  • Gabbi_GriffithGabbi_Griffith Registered User, Super Moderator, HES Staff
    edited April 27
    If you expand the menu there should be red text that says what tables are missing and it should give you a suggestion on what to do. make sure you scroll through the whole window to find all the red text
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