Bug-Lag when usign encoders on Hoglet

Hello everybody, i recently upgraded my Hogon PC to 3.14 and I´m facing a strange behaviour after a while. When scrolling through (a list or the output for example) by using Open+EncoderWheel (for up/down), the list doesn´t move along with turning the encoder. The scrolling just stops, and after a second or so it moves again. Same is happening, when I want to adjust Pan/Tilt for example.
At first, I thought, it would be in context with the network. I used a laptop with an own superwidget for Backup. Hog-/Fixturenet have their own NICs with different IP ranges, so both nets are separatet. PC with Hoglet had its four universes to ArtNet as well (there was no output on ArtNet). When having turned of the PC with Hoglet, everything went fine for a while, then the upper behaviour came up again. Didn´t have any problems with further versions
Specs of PC with Hoglet: Core i3 8100, 8 Gb RAM, 120 Gb SSD, 27" Multitouch (USB). Hoglet is the first series, it was bought in December 2016. I THINK its version is 2.3, but I am not sure.
Could it be that the patched ArtNet universes cause trouble, when they are not in use? I have to admit that in further versions I had not enabled any DMX-output over network, when having not used it
Comments
On your PC, can you send me a screen shot of a few places?
Can you attach your show file with steps on how to get the lag to happen?
The issue doesn't follow playback only the programming section.
I have found ramping encoders and running several effects + offsets really aggravates the problem.
A reboot of the hog4 pc works for a few minutes then the problem appears again.
I’ve found when the nano encoders lock up you can move the on screen encoders with a mouse with no problem..
Must be something todo with the USB end..
etc hopefully this helps in trying to fault find.
Cheers
This issue has been hanging around for nearly a year at this point.
I understand you sometimes have to play catch up with major OS revisions but updating this post regularly would be a good start.
This isn't a minor inconvenience but a piece of hardware that isn't now fully reliable for what would seem like a large amount of users going by the post above.
Can we try and keep users in the loop and perhaps get a timeline of how/when this might be resolved.
Thank you.
Extremely annoying!!!
Question. Did anyone try using a external powered usb-hub. Thinking it has something to do whit the device not getting enough power?
This needs to be fixed. Now!!
Much appreciated.
We released v3.17.0 b3327 today and have made improvements to the encoder lag issue y'all have reported.
The software can be downloaded via the link below.
https://www.etcconnect.com/Products/High-End-Systems/Hog-4-Consoles/Hog-4-PC/Software.aspx