Console crashes
Leggy
Registered User, Hog Beta
I've suffered a few complete crashes over the last few months.
Firstly I've had the console completely lock up, current output is maintained but nothing responds and the only way out is to reboot. Happened on a Hog 4 running 2.3.0
The other type is where I lose all the play buttons. Back buttons still work. If I hit any choose buttons I end up with multiple playbacks chosen with flashing blue LEDs but I can't play or release. Again the only way out is to reboot. I've seen this on a Hog 4 with both v2.1.0 and 2.3.0.
I don't know what caused either and I can't reproduce them. They've happened on different show files, and always mid show so it's been a mad scramble to recover.
Sorry, not my consoles so no log files either.
Firstly I've had the console completely lock up, current output is maintained but nothing responds and the only way out is to reboot. Happened on a Hog 4 running 2.3.0
The other type is where I lose all the play buttons. Back buttons still work. If I hit any choose buttons I end up with multiple playbacks chosen with flashing blue LEDs but I can't play or release. Again the only way out is to reboot. I've seen this on a Hog 4 with both v2.1.0 and 2.3.0.
I don't know what caused either and I can't reproduce them. They've happened on different show files, and always mid show so it's been a mad scramble to recover.
Sorry, not my consoles so no log files either.
Comments
Sorry to hear about your problems.
We have heard of one other case of the multiple chosen buttons flashing and the play button not working.
We have been looking for a repro but have yet to recreate this in our lab.
I truly understand that when the desk goes down in mid-show the scramble that you go thru to get backup as quickly as you can and I hate to ask but if you could take that extra second to save the file it would be helpful.
Can you send me your latest show file so I can load it and test with it?
Can you also please tell me your network setup?
When I get a chance I'll try to repro, and if it does reoccur I'll get the log files.
Sorry I can't help more right now.
The first time this happened to me, I kind of inherited it.
The play buttons stopped working for the guy doing the act before me. He finished like that, I logged out of his show and loaded mine and still had the issue.
any solutions to this problem that doesnt seem to have been fixed????
We are currently working on a fix for this and it will be included in the upcoming 3.1.0.
We hope to have 3.1.0 ready in the next few weeks.
The problem seems to come from exactly that. However it is a bug and here is how....
Sometimes I would release a cuelist from the Cuelist directory window and in doing so sometimes it would give me the label options. ON other times it would release but the Cuelist button on the directory would be dimmed as though I was still pressing it. WOrk around was to select a free directory button to release the virtual button press. Is this maybe due to the duration you keep the virtual button pressed for?
Defo needs looked at. Its caused me major headaches the past few weeks....