Roadhog 4 fader wont physically go to zero

During the break I swapped fader #2 witch is faulty with fader #10 where I have a qlist on a template that runs the houselights so the problem of the fader not going exactly to zero isn't that bad. Had a good look into the faulty fader and couldn't find anything that is restricting it to move all the way down.

When the fader is at the most bottom point output is still 3%. And you can see that the button on the fader is not at the same position as other faders that are at 0%. Still find it verry odd because the desk hasn't been moved since yesterday and today this occurred.

Have had a broken fader before but nothing like this.

Email is on it's way.

Hei there,

i have a similar issue with Hedgehog 4. Fader nr 1 (which is the GM to) doesn't go to full, it ends up at 99% i can push it to full (GM) with encoder but still its annoying. is it a hardware problem ? and can i replace it ? can someone share with me the Fader type and where i can purchase one?

Thanx in Advance
V.

www.highend.com/hes-support/common-forms

The part number is:
90405330EF FADER