IPC boot error

Keylite DesignKeylite Design Registered User
Have an IPC out on rental, my client cant boot the desk up. They are getting an error after the IPC splash screen: IP config pane-win32-golden.exe. Any thoughts, I have never encountered this and am not able to get a tech to the desk.

Comments

  • cmuenchowcmuenchow Registered User, Administrator, HES Staff
    edited April 2010
    Hey Vince,

    Sorry this post went unanswered. I don't know why I didn't see it before. Were you able to resolve the issue with the iPC?
  • Keylite DesignKeylite Design Registered User
    edited April 2010
    Had a tech solve it. Havent got the final word as to what caused it, but a re-install of the image and software got the desk working again. The message i recieved said it was a trojan horse virus! havent got an explaination from my tech yet, ever heard of that happening?
  • cmuenchowcmuenchow Registered User, Administrator, HES Staff
    edited April 2010
    In most cases a partial system restore will solve these kinds of issues. Our consoles certainly aren't immune to trojan horses and viruses but I have only heard of one other instance of a virus effecting an iPC.
  • TheLDTheLD Registered User
    edited April 2010
    If it was indeed a virus, the question is why/how did the console get one...

    Despite the fact that many consoles CAN (usually with some creativity) get on the internet, it's a bad idea for this very reason...
  • jxgriffijxgriffi Registered User, DL Beta, Hog Beta
    edited April 2010
    As far as "how"...it doesn't even have to be on the internet to get it. Someone can bring in a USB drive that's infected and pass it on to the console very easily and never know it happened.

    That's why I always keep "clean" USB sticks for consoles. It takes a little more planning than just popping in a USB stick onto a computer, but it keeps things "clean."

    Just a thought...

    Edit:
    Same thing applies to drives and sticks for media servers. They can easily get infected too.
  • TheLDTheLD Registered User
    edited April 2010
    That is a really good point... forgot about the USB sticks. Apparently I've been spending too much time with consoles that use floppies (cough cough, ETC, hog2)...
  • mw.smithmw.smith Registered User
    edited April 2010
    I had the same issue about a month ago on a IPC. Kept going to that error screen on boot up. We also started to have the secondary screen drop out. Re-seated the graphics card and all was happy once again.

    Cleared the boot error and worked fine on tour for another month.

    One thing that I'm not sure about was before I reseated the graphics card I tried pressing Pig + Open during the boot sequence and it seemed to bypass the error screen and boot normally. I'm not sure if this was just luck that the error didn't come up that time or whether I was actually doing something.

    A suggestion might be to swap the right-angle pci slot adapter for a ribbon version to prevent the card becoming unseated during transport. I saw this done in the indigo and proved to be a good solution.
  • SmokeyXSmokeyX Registered User
    edited May 2010
    It's going to be nearly if not totally impossible to get a virus on an iPC due to XPe. Getting a virus isn't as easy as it is in a Hollywood movie. Any autorun info on a USB drive isn't going to run due to the locked down nature of XPe. Furthermore, XPe is going to prevent a user/operator from executing any virus laden files anywhere on the desk.
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