problem intern monitor where to post?

Hi,
yesterday during show I had a failure of the rightside touchscreen of my Full Boar with message "no video input", for a few seconds. Then image came back. This happened 2x.
Probably a bad connector-connection, but how easy/risky is it to open the desk and check myself ?
Thanx,
Peer
yesterday during show I had a failure of the rightside touchscreen of my Full Boar with message "no video input", for a few seconds. Then image came back. This happened 2x.
Probably a bad connector-connection, but how easy/risky is it to open the desk and check myself ?
Thanx,
Peer
Comments
Name: sfeerpeer
Date: 27-11-2009
Software Version: 3.1.1 / xpe 1.4.0
Number of displays: 1 extern elo 15" touch
Connected USB Devices: 1 memorystick, + elo 15" touch
Networked Devices: none
Do it as soon as you can, because this kind of problem won't fix itself. It will only get worse.
indeed it's on 2 screens happening, the rightside internal + rightsid external. mostly on the external, sometimes on the internal. all leftside monitors are o.k.
does support have a skype or chat srvice? calling in from abroad might be expensive....
thanx,
peer
My guess is that the splitter cable that drives the two right-hand displays is coming loose, and that's what causing your problem. It's somewhat buried down inside the console, but it's relatively easy to check if you're comfortable working with electronics.
I think some of the people is support do use skype and IM, email support and they can give you details.
since last time my roadhog FB hasn't had the monitor-fall-out-problem, but since a month or so the problem is back and getting worse. Especially with loud-low-tones the rightsided screens bounce on and off, I really thing there's a little print-line-damage somewhere on the card (the split-cable was replaced a year ago already)
I bought a new 4way-card on the www, and want to replace the old card.
When I replace the card, do I have to install something, or change something in the BIOS-settings? I'm not an electronic-guy, but will call in help from a friend who is.
Or can you point me to a guy at your comp who might assist?
Thx,
Peer