"Bad" content for DL2 / DL3 / Axon

Ted DoyleTed Doyle Registered User
edited October 2008 in DL.3/DL.2
I attempted to load some custom content into my DL2s yesterday and had a problem with one of the files. I could see it as a thumbnail image in the CMA, but the DL2 created a duplicate file with the name filename.jpg.bad. Tech support told me that this is what happens when you upload an incompatible file. I checked the Custom Content FAQ and all the parameters of this file seemed to be in line with what is listed there. Does anyone have any insights into what can cause a file to be rejected in this manner if all the listed parameters are correct? Inquiring minds want to know....

Comments

  • schiefelsschiefels Registered User, HES Alumni
    edited October 2008
    Hi Ted,

    If it was a JPG file that you were using and was rejected, most likely this is due to the JPG being created in the wrong color space. We use RGB color space for JPGs in the DL engine. Check to make sure that the file is not created in the CMYK color space.

    If you still have the file, I can take a look at it and see exactly what the cause is. Feel free to email it to me at matt(dot)schiefelbein(at)barco(dot)com.

    Best regards,
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