USB problems with Road Hog

gseputisgseputis Registered User
I have had issues on several occasions with the expansion wing on the road Hog. On one show we connected the wing and did not use the external power supply. Wing seemed to operate properly, but after some time it became non-responsive and had to be unplugged and re-plugged. Did this several times, then we used the power supply and problems seemed to clear up.

On another occasion, this one was last night at the "Peach Drop" here in Atlanta, we had the Road Hog connected with the expansion wing and used the external power supply. Everything seemed to be working properly at first, but as we were programming and started copying cue lists to the wing we encountered problems. The wing froze up, became non-responsive again. We tried rebooting, disconnecting and reconnecting the wing, etc. We'd get it back for a few minutes then lose it again. Then after several attempts we lost all LED's on the back of the wing. Checked the power supply and it metered at 12.3V, so we assumed something in the wing had gone bad.

We grabbed our second wing from the shop and got it connected to the Road Hog, and again all seemed to be well with the universe. Then after several minutes, the same problems occurred with the second wing. Non-responsive, then lost all LED's on the back panel. At this point I pulled out my Insight 3 and began patching my conventionals to it so we wouldn't lose the show...

Has anyone had similar issued with the Road Hog and USB peripherals? At this point I think we're going to send the console and wings to HES to get checked out, but I'm curious if any similar issues have been reported - or if we're doing something wrong?

Comments

  • bradpepebradpepe Registered User, HES Alumni
    edited January 2008
    Gary,

    What version of software are you running? Which USB port did you have the wing plugged into? Was anything else plugged in (keyboard, mouse, etc)?
  • gseputisgseputis Registered User
    edited January 2008
    Running V 2.3.0 software. Plugged into the USB outputs on the rear of the console. No other USB peripherals were plugged in. Even unplugged the flash drive to be sure.
  • bradpepebradpepe Registered User, HES Alumni
    edited January 2008
    Thanks Gary,

    This is the first we have heard of problems of this type. It might be good to check the internal connection of the rear USB plugs. In the mean time we will continue to try to reproduce what you describe with our consoles here.

    thanks,
  • gseputisgseputis Registered User
    edited January 2008
    Opened the console and checked all USB connections. They all looked solid. Man, there's a lot of USB going on in there! Can we send some show files and have you take a look to be sure we're not doing anything crazy? Otherwise, I think our Lighting Manager Bryan Gazo has arranged to send both of our Road Hogs in to HED on RMA's for testing - but I'd hate to go to all that trouble if it's just a programming issue.
  • bradpepebradpepe Registered User, HES Alumni
    edited January 2008
    Gary,

    I see that our support staff (and myself) have been working directly with Bryan on this issue. I think that it is in good hands and will defer it now from the forums to direct emails and phone calls.

    thanks!
  • dpfreakdpfreak Registered User
    edited February 2008
    We have HoG PC, latest (Feb 22) version installed, and we are having a problem with the Programming wing locking up to. Any ideas?

    Email me direct if you need to.

    Thanks.
  • bradpepebradpepe Registered User, HES Alumni
    edited February 2008
    S Thomas,

    Did this problem develop once you upgraded to v2.3.2? Can you further explain the lockups? I will email you direct as well.

    thanks,
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