Looping Content Continuously

Can you explain further what you are seeing? The play mode channels at their defaulted value of "0" enable the media to loop forward continously.

What type of console are you using?

Thanks Joe for your response.
We are using a Avolites Pearl to run the units.
We first figured it was a console/library issue but the console is maintaining that "0" value to the channel ("Play forward looping continuously"). We also contact Avolites to resolve the issue if it was console software related and they indicated the personality file was correct. (?)
We were also told that they have other customers running your product without these same issues.
The media files when selected run approx. to the end and freezes.
The only way that we can seem to get the file to re-run (loop) is to either to take it out of play loop and to put it into play forward and it once again it stops at the end of the file, for example the "Fire" content media file will run and stop or freeze at the end even if in "Play forward looping continuously" is selected/applied. After experimenting in the shop for a number of hours with the units the only way we can seem to get a file to "loop" or run continuously is to build a chase to re-trigger the file or program two presets and manually reset the file.
Wondering if anyone else has been experiencing these same or similiar issues.
Thanks

We have had issues with Avo consoles running DL2's. I suggest checking the in frame and out frame channels.

Understand...Unfortunatly we have to get through these issues with our current configuration before allocating additional funds for '07 for alternative control (Hog system) and additional units.
Response has been better than ancipated/projected so far with the investment and hopefully we can eliminate this problem in the very near future. As usual continue with HES excellent support!

Cool man...Glad to hear you are hearing good responses!

Let us know if we can assist you further.