Hognet settings tab on Hedgehog 4 has disappeared!

Sorry... I'm sure the answer to this is going to be because I did something really stupid, but the HOG 4 newb here (that's me) seems to have somehow made the settings tab for HogNet completely go away. I have a FixtureNet tab in my control panel, but not one for HogNet. Diagnostics shows the adapter address for FixtureNet as ETH1. That seems right to me, but for the HogNet adapter it says L0. Shouldn't that be ETH0? Sorry... My Linux is really rusty. It's been 3 or 4 years since I last played with any flavor of Linux. BTW, under HogNet > L0 > it says the adapter is "loopback", and has the expected IP of 127.0.0.1. FixtureNet shows exactly what it should. So maybe it's not the HogNet tab itself that's missing, but rather the physical adapter ETH0 and that's causing the HogNet tab to hide. ??? I'm so lost here. Any ideas of what I might have done, and / or how to get it back? I'm happy to just reload the console software if that's what's needed. I have a flashdrive with 3.12.xxx ready to go, and I have a backup of the venue rep setup, etc. i'm just afraid that if I reload then restore from that backup I'm going to loose my HogNet again. Thoughts? Ideas? Comments? Thanks in advance to anyone who can help. I really do appreciate it.

Comments

  • tamTDtamTD Registered User
    ***UPDATE***
    I just reloaded 3.12..0.2351, and before restoring my venue rep show file it already has no HogNet tab in control panel.
    Note: After I pulled the flash drive and clicked continue at the end of the reinstall, I noticed something that said "Warning not found". It went by way to fast to read though, so I don't know 'what' wasn't found. I guess I can do another reinstall and see if it does the same, but just thought I should add this news as to me it seems really important.
    Thanks, Mark
  • maeganw12maeganw12 Registered User, HES Staff
    @tamTD this could happen when going from v3.8.0 to a newer version. I would do the full install again, wait 1 minute and the power off the console and power it back on.

    https://support.etcconnect.com/HES/Consoles/Hog_4/Hardware/Hedgehog_4X_is_not_reporting_as_a_Hedgehog_4X
  • tamTDtamTD Registered User
    edited September 6
    Well, I've now done the install / wait / restart method twice with both the 3/11 full install as well as the 3.12 full install. None showed the HogNet tab in the Control Panel. They only show the FixtureNet tab as before. I'm going to try it with 3.08 now, but honestly I have little faith at this point. I'll report back....

    ***FYI, I noticed the link above specifies the HedgeHog 4X. I have a HedgeHog 4. Not a 4X if that matters.

  • MitchMitch Registered User, HES Staff
    Hi Tam, it sounds like it needs to have the upgrade ran again. Can you email the console serial number, and the code from the upgrade window. We can get a new code to try. The upgrade code can be found from the Start window where the shows are launched, press Control Panel, scroll to the Diagnostics tab, select Console Upgrade.

  • tamTDtamTD Registered User
    edited September 9
    Hi Mitch. I Just emailed you the info.
  • tamTDtamTD Registered User
    edited September 10
    Thanks Mitch! That code you emailed did the trick.
    is there anything you can think of that might have caused this? Just so I know what to stay away from, and for any others who potentially might have this same issue arise.
  • MitchMitch Registered User, HES Staff
    Hi, no, there isn't anything particular that caused it that I am aware of. We have seen it happen a few times though, but not many.
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