DP8000 DMX ports disabled after latest upgrade to Version 3.12.0

stagelitesstagelites Registered User, Hog Beta
Upgraded to the latest 3.12.0 software for this venue and now the DP8000 that runs things will not output on the DMX ports. Art-Net is unaffected, but none of the DMX ports are outputting DMX. They were working fine prior to the upgrade running 3.11.

Forced a firmware reset, but still the problem persists.

Comments

  • cormacjackcormacjack Registered User, DL Beta, Hog Beta
    Hi,
    What are the LED's on the front of the DP showing?
    I believe they should when working correctly be as following
    The DMX LED should be a solid colour if DMX is being output.

    I've seen a similar issue with super duper widgets and a fresh install sorted the issue, is this a console or a
    Hog 4 PC/Nano system setup.

    Is this running a new show or a show created in 3.11.0 or previous version?
    C

  • stagelitesstagelites Registered User, Hog Beta
    DMX is lit solid.

    Weird.
  • davidfitwedavidfitwe Registered User, Hog Beta
    Same Problem now I'm in PANIC mode!!!!
  • davidfitwedavidfitwe Registered User, Hog Beta
    For other's look on the DP8000 product section of the website and use the USB install for the DP, this fixed the issue for me. Thanks tech support!
  • GordoGordo Registered User, Hog Beta
    I also encountered this behaviour with A Fullboar4 and 2 blue DP8000's
    As David mentioned above using a install USB fo rthe DP's resolved this error
  • srautanesrautane Registered User, Hog Beta
    I add 3 DPs from here to the list that were updated via network and have their 5pin outputs not working.
  • Noah_AllenNoah_Allen Registered User, HES Staff
    You will need to update your DP8000 via a USB restore
    29.6 DMX Processor Software Full Install


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