Hog 3 Blue USB Widget Not Working (Upgraded)

Hi all! I have a strange issue. My blue Hog 3 USB widget is not working correctly. It is connected to Hog 4 PC (latest version), and is recognized by the software. I have it properly connected and mapped in my DP8000 config. The “active” light comes on, but the “Link” light never does, nor does the DMX indicators. What could be wrong? Thanks!

Comments

  • cormacjackcormacjack Registered User, DL Beta
    Hi,
    What version of software are you using?
    I'm have a similar issue with exactly the same problem.
    Super Duper widget is recognized and can be mapped.
    I'm running this on a nano system.

    C
  • MitchMitch Registered User, HES Staff
    Hi, what version of software is installed in the Hog PCs?
    Are they laptops, tablets, desktops, what kind of PC is being used? O/S etc?
    There isn't any known issues at this time.

  • cormacjackcormacjack Registered User, DL Beta
    Hi Mitch,
    I'm using Hog PC v 3.10
    Using Win 10 Pro on an all in in one PC with a nano + superduper widget.
    No networking.
    Super widget appears in the show and can be mapped correctly,you can beacon each output correctly.
    I've uninstalled the widget and reinstalled but still no output.
    The universes work correctly when patched on the Nano.

    Thank you
  • MitchMitch Registered User, HES Staff
    Hi Cormac, if another PC is available, as a test possibly see if it gives the same response with the widget. We have tested the widgets we all use here with v.3.11 and are not seeing any issues, and not getting other reports. It is possible the widgets have a hardware issue and need repair.

    Has it worked with this PC previously?


  • cormacjackcormacjack Registered User, DL Beta
    Hi Mitch,
    I'll finish this short run and try and test on another PC and install v3.11 also to see if anything changes.
    It may just need a reinstall of Hog4PC.
    I do have a feeling it's a Windows driver issue at play but I'm just guessing here.
    The widget behaves like it's working and functional but doesn't output.
    Out of curiosity when a super widget is correctly installed which of the red LED indicators on the front should be active or display when it is connected correctly?
    Will reply with results.
    Thanks C
  • ArnieCeArnieCe Registered User
    edited March 2019
    

    I sometimes have similar problems with a Super Duper Widget (black).

    When these problems occur, the widget is mapped correctly in DP settings and it looks like it's recognised properly by Hog PC, as the software plays out sACN and Art-Net. The widget just doesn’t output DMX on all of it's 8 dmx ports. When that's the case, just the lower two LEDs (“Power” and “USB”) are lit. When I then reboot Hog PC, SOMETIMES the widget shows three LEDs (“Power”, “USB” and "DMX Data") and outputs DMX as normal. But NEVER the "Status"-LED is lit. This happened to me several times with v3.10.0 AND v3.11.0 on different Notebooks (and different installations, of course).

    The same widget works perfectly fine in combination with our Hog consoles (FB4/RH4 v3.10.0/v3.11.0).

  • MitchMitch Registered User, HES Staff
    Hi, the software guys have been looking into it but have not found anything. We cannot reproduce the problem here.
  • cormacjackcormacjack Registered User, DL Beta
    Mitch,
    Thank you for the update.
    Could you confirm what was tested?
    HogPC running a superwidget I'm presuming?
    Regards Cormac
  • MitchMitch Registered User, HES Staff
    Hi Cormac, they tested both single and super widgets individually with Hog 4 PC shows over several days.
  • cormacjackcormacjack Registered User, DL Beta
    Hi Mitch,
    Can you/team advise what LED's on the front of the Superduper-Widget should indicate when correctly installed and working correctly.
    Currently i can see the Widget and map it correctly in Hog PC S/W 3.11.0 b2117.
    Power LED - Solid Red
    USB - Solid Red
    DMX data - Solid Red
    Status - off/no colour

    Thank you Cormac
  • MitchMitch Registered User, HES Staff
    Hi Cormac, that is correct for the LEDs.
  • cormacjackcormacjack Registered User, DL Beta
    This issue is back again.
    SW 3.11.0.
    Widget shows up and can be beaconed.
    No physical output from the DMX ports
    Thanks
  • MitchMitch Registered User, HES Staff
    Hi Cormac, can you try unmapping the Widget, pressing OK and come out of the Network window, then remap the widget again and see if that helps?

    There may also be an intermittent hardware problem with the widget.
  • cormacjackcormacjack Registered User, DL Beta
    Sure I'll give it a go next time.
    Can I ask within the settings of the
    console I can see all the connected
    devices.
    Internal widget-8742 4.1(0,0)
    External widget-11303 4.3(1,2)
    I know they are unique widget IDs
    but what does the 4.1 (x,x) number identify?
    Cheers C
  • MitchMitch Registered User, HES Staff
    Hi Cormac, the 4.3 number for example is the firmware version in the widget.

  • cormacjackcormacjack Registered User, DL Beta
    Thanks Mitch,
    Is there any remote possibility that different firmware within the console and external widgets could cause an issue with the physical outputs.

    Regards Cormac
Sign In or Register to comment.