Touch screen

Has Levono T2364t touch screen been fixed ? It was on the list so we purchased them but they dont work

Comments

  • Michael_GrahamMichael_Graham Registered User, Administrator, HES Staff, Hog Beta
    Hello,

    Can you please provide the following information?
    We have found that some manufactures will use the same monitor part number but will have a different part numbers for the touch overlay.
    Example list below.

    Manufacturer
    Model
    Screen Size
    Part Number
    USB Product and Vendor IDs


    To obtain the USB Product and Vendor ID:

    1) Connect touchscreen to a Windows Computer via USB. Connecting VGA/DVI is not necessary or required.

    Note: Do not install 3rd party drivers. If 3rd party driver is required then touchscreen cannot be supported by Hog 4 OS.

    2) Open device manager.

    3) The touchscreen will be listed as a "USB Input Device" under the "Human Interface Devices" section. In most cases more than one "USB Input Device" is listed. Right click on the first "USB Input Device" and select "properties".

    4) Select the "Details" tab of the properties window.

    5) Select the "Bus reported device description" option from the Property drop down menu. The value should match the name of the USB Touchscreen you are attempting to collect data for. If it does then proceed to step 6. If the bus reported device description does not match the name of the USB touchscreen you are collecting data for then click cancel and select another "USB Input Device" from the device manager and return to step 3 of this procedure.

    6) Select the "Hardware Ids" option from the Property drop down menu.

    7) Right click to copy each ID and paste into your touchscreen request report.

    Note: High End cannot guarantee future support or compatibility of the touch screens
    requested as a part of this effort but is committed to adding as much support as
    possible to better expand the options for a Hog 4 console operator.



    Example Report:

    Manufacturer:
    Elo

    Model:
    2700 IntelliTouch

    Screen Size:
    15.6"

    Part Number:
    E232070

    USB Product and Vendor IDs:
    USB\VID_04E7&PID_0020&REV_0204
    USB\VID_04E7&PID_0020
  • niceguystudiosniceguystudios Registered User
    We are having the same issue. Purchased the T2364t, the display works but the touch doesn't. This unit is using the USB 3.0 port.

    Manf= Lenovo
    Model= T2364tA
    S/N = V3001ATP
    FRU #= 00PC073
    MTM= 60E9-MAR1-WW
    Size = 23inch

    direct link to the manf. https://support.lenovo.com/us/en/solutions/pd104296

    USB Product and Vendor IDs
    USB Input Device#1
    USB\VID_1FD2&PID_5101&REV_0326&MI_00
    USB\VID_1FD2&PID_5101&MI_00
    Bus reported device description= LGD AIT Touch Controller

    USB Input Device#2
    USB\VID_1FD2&PID_5101&REV_0326&MI_01
    USB\VID_1FD2&PID_5101&MI_01
    Bus reported device description= LGD AIT Touch Controller
  • Michael_GrahamMichael_Graham Registered User, Administrator, HES Staff, Hog Beta
    Please give our support staff a call or send them an email.
    512-836-2242

    Joe.haller@highend.com
    or
    maegan.wilson@highend.com
  • BillpeachmentBillpeachment Registered User
    Manf= Lenovo
    Model= T2364tA
    S/N = V3001ATP
    FRU #= 00PC073
    MTM= 60E9-MAR1-WW
    Size = 23inch

    direct link to the manf. https://support.lenovo.com/us/en/solutions/pd104296

    USB Product and Vendor IDs
    USB Input Device#1
    USB\VID_1FD2&PID_5101&REV_0326&MI_00
    USB\VID_1FD2&PID_5101&MI_00
    Bus reported device description= LGD AIT Touch Controller

    USB Input Device#2
    USB\VID_1FD2&PID_5101&REV_0326&MI_01
    USB\VID_1FD2&PID_5101&MI_01
    Bus reported device description= LGD AIT Touch Controller
  • BillpeachmentBillpeachment Registered User
    Manf= Lenovo
    Model= T2364tA
    S/N = V3001ATP
    FRU #= 00PC073
    MTM= 60E9-MAR1-WW
    Size = 23inch

    direct link to the manf. https://support.lenovo.com/us/en/solutions/pd104296

    USB Product and Vendor IDs
    USB Input Device#1
    USB\VID_1FD2&PID_5101&REV_0326&MI_00
    USB\VID_1FD2&PID_5101&MI_00
    Bus reported device description= LGD AIT Touch Controller

    USB Input Device#2
    USB\VID_1FD2&PID_5101&REV_0326&MI_01
    USB\VID_1FD2&PID_5101&MI_01
    Bus reported device description= LGD AIT Touch Controller
  • BillpeachmentBillpeachment Registered User
    Will this be fixed soon or do I have to buy another touch screen ?? Thanks
  • Michael_GrahamMichael_Graham Registered User, Administrator, HES Staff, Hog Beta
    edited April 18
    Hello,

    We did add support for the Levono T2364t BUT the format string listed in this forum is different than the one that was reported to us during our 3.8.0 beta cycle.
    This one is listing two identifiers and the one identified for 3.8.0 only had one identifier reported. (MI_00)
    Unfortunately we did not get feedback on this monitor during our beta cycle, so we only found out it did not work until after we released.
    We are working very hard on 3.9.0 and this release includes a Linux upgrade. This version of Linux supports many different touchscreens and is not limited to us having to add support for them.

    At this time I do not have a release date but we are hoping to go into beta in the next month or two.
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