Can an administrator tell me why fixture library requests are taking so long?

I put in a 10 channel request for an LED 24 X 18w RGBAWUV par November 14th. I have normally received profiles back with a week or 2 max. It is a month and a half later and I am wondering what is causing the holdup on user requested fixture profiles? Please have someone at Barco email me an answer. I purchase new lighting quite often and have projects on a weekly basis, so I am asking to get an updated answer on how long the profile request process takes currently. It used to be 7 days. What is it now?

Comments

  • MitchMitch Registered User, HES Staff
    Hi, if you send your name, email address, etc. and what fixtures you requested, I will follow up. I didn't see anything from Jawbone. It should take about two weeks. Please send your info to mitch.peebles@barco.com
  • Strobie1Strobie1 Registered User
    In the mean time, a fixture like this could be made in the fixture builder in about 60 seconds.
    Take a look at Colins tutorial video on the fixture builder and give it a go. There is also some helpful info in the help menu regarding the fixture builder
  • MLorenzMLorenz Registered User, Hog Beta
    Lot of request are double request for the fifth copy of an LED-Par... Just another name with the same dmx-chart of an already existing fixture.
    Would be great if we could see in the fixture-schedule the DMX-chart of an fixture.
  • skierskier Registered User
    I requested a Clay Paky Sharbar probably 2 months ago and have heard nothing.

    Fortunately the job went away but interesting to see the process of getting fixture profile seems to have failed!
  • MLorenzMLorenz Registered User, Hog Beta
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