Can an administrator tell me why fixture library requests are taking so long?
I put in a 10 channel request for an LED 24 X 18w RGBAWUV par November 14th. I have normally received profiles back with a week or 2 max. It is a month and a half later and I am wondering what is causing the holdup on user requested fixture profiles? Please have someone at Barco email me an answer. I purchase new lighting quite often and have projects on a weekly basis, so I am asking to get an updated answer on how long the profile request process takes currently. It used to be 7 days. What is it now?