fixture builder/ profiles

I have sent 3 requests to get a profile built for me, no response, the gig has come and gone.. how can i get a profile built, i can do basic stuff in the builder on desk ,but the more complicated stuff i just can't do it yet, i would be happy to pay someone to build me a fixture profile when i need one.. there is no support from high end at all.. its easier to build a fixture in lightjockey or a hog 2 than it is now..... very disapointing