Nano Hog 4 key mapping is wrong

Hi all,

I'm having a serious issue with a Nano Hog 4 and Hog4 PC. Basically, it seems the key mapping for the control section is shifted up and to the left. For example, when I press backspace, the command line shows 'List.' When I press 1, the command line shows GoTo. 'Clear' comes up with group. This photo shows the diagnostic after I've pressed every button on the command section of the facepanel:

image

If I use the virtual facepanel, the commands are correct. The other thing is that the faders, encoders, and master sections all work correctly.

Here's the system info:
image

I've been in contact with HES, they recommended updating to the newest version and reloading the firmware, which I did. I've also updated Windows (8.1) with the latest updates and rebooted several times. My only other recourse at this point is to try reinstalling Windows, which I can't do right now. I'm hoping someone will have a suggestion, and if I find a solution I'll post it here. Thanks in advance.

Comments

  • MikeyBMikeyB Registered User
    After talking with HES all day, it seems the problem is a hardware issue, so if you're having this problem, call HES.
  • gdmeventgdmevent Registered User
    How did you problem get resolved?? My Nano just started having this issue today.
  • MLorenzMLorenz Registered User, Hog Beta
    Hardware problem
    There was a tech-bulletin on the website about this
    Contact your HES Dealer
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