Hanging Black screen RoadHog

I have had a couple of hanging issues where there screen goes black, pig+open+<-- gives crashed desktop.
This gets a bit nervous, I thougt I upgrade to 2.3.0 and it still crashes.
I'm not really shure why, sometimes when I'm running a show and are tapping, another time when fixture shedule and fixture edit was open at the same time and I pressed OK in the fixture shedule it went blank.

Is there unresolved hanging issues or did I get a bad console?
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Comments

  • nisssenissse Registered User
    Jepp, fixture editor and fixture shedule open at the same time, adding a fixture and press ok does it for me.
    The tapping issue is more random, not really sure how I do it yet, but I manage to do ut again.
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    Hello,

    Can you please see if the system produced a dump file?
    Does the crash seem to occur while you are in playback or when you are programming?
  • nisssenissse Registered User
    Yes, logs are there.
    Playback, it was during show..
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    Can you please send my your show file and the log files?
    Can you please tell me a repro on how to get into the crashed state? (what was in playback ext.)

    Please use highend.wetransfer.com to send the show and log files.
    Please send to MGRAHAM@barco.com
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    edited July 2014
    Hello, Thanks for the information.
    I have logged the desktop crash when adding a fixture with the fixture editor open.
    I have you show file running and I am looking into the other crash you are seeing.
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    Hello, the desktop crash when adding a fixture with the edit fixtures window open has been fixed internally and will be included in the 2.4.0 release planned for the first part of next month.

    I still have not been able to crash the desktop when playing thru your show file.
    Have you had any luck on finding a repro for that?
  • nisssenissse Registered User
    Like always, I usually make it happen when I'm on a show.
    I've tried at home but unsuccesfully.
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    Next time please see if you get a dump file and send it to me.
    Also try to remember what was in playback and what you are trying to trigger when the desk goes down.
    I know this is hard to do on a show but any extra information to help find this would be grateful.
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