Elation Platinum Spot LED Pro II library issue

I'm currently having issues trying to get the Elation Platinum Spot LED Pro II to work with the hog 4 fixture library that is available thru the fixture library. I'm using the extended mode.the fixture is set properly to extended mode and i have 8 brand new fixtures.

when i try to select the color wheel and gobo wheels, i get half a color or gobo and cant figure out how to fix it. i'm thinking the fixture profile on the hog is not correct which is making the fixture not happy.

ive tried modifying the profile but no luck and also changing modes. all modes give me the same problems.

anyone have any other ideas on what to do?

thanks

-Cesar