Elation Platinum Spot LED Pro II library issue

I'm currently having issues trying to get the Elation Platinum Spot LED Pro II to work with the hog 4 fixture library that is available thru the fixture library. I'm using the extended mode.the fixture is set properly to extended mode and i have 8 brand new fixtures.
when i try to select the color wheel and gobo wheels, i get half a color or gobo and cant figure out how to fix it. i'm thinking the fixture profile on the hog is not correct which is making the fixture not happy.
ive tried modifying the profile but no luck and also changing modes. all modes give me the same problems.
anyone have any other ideas on what to do?
thanks
-Cesar
when i try to select the color wheel and gobo wheels, i get half a color or gobo and cant figure out how to fix it. i'm thinking the fixture profile on the hog is not correct which is making the fixture not happy.
ive tried modifying the profile but no luck and also changing modes. all modes give me the same problems.
anyone have any other ideas on what to do?
thanks
-Cesar
Comments
You can see the DMX channel we are outputting in the DMX window.
Since we do not have this fixture any more info on the values we are sending for the channels and what they should be would be helpful.
apparently elation has their DmX values wrong on their manual.
If you can find a corresponding DMX chart, and you submit a request, HES can create a profile and email it to you.
The most recent version of the Spot III can be found here
The most recent version of the Spot II can be found here
Instructions on how to add a library can be found in 27.2 Download and Install Fixture Libraries