Help please. RH4 thinks it's a Nano4

Hog peeps,
Just received and unboxed my new RH4. When in a show, the choose buttons and faders are not recognized/ don't function. When I ran diagnostics, the buttons and faders are recognized and function when testing in the "Nano4" tab.
Any help in letting the software know that it's in a RH4 would be greatly appreciated.
My next step is to try to do a clean software install. Currently trying to create a bootable USB stick with my mac and having difficulty getting terminal to bend to my will.
-Thanks