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BUG B339 Pointer turns to blurry line

stephenwykerstephenwyker Registered User, DL Beta, Hog Beta
edited March 2014 in Hog 4 OS Software Discussion
After a while (I can't seem to repeat, but does occur when changing between various views and windows) the mouse pointer turns into a dotted blurry line, but only on left display and external displays. center 7" and right internal have a mouse pointer.

H4, 1.1.2 B339, Full Size Wing, Playback wing 4 (in port 3)

Comments

  • stephenwykerstephenwyker Registered User, DL Beta, Hog Beta
    edited March 2013
    Picture of said curser attached.
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    edited March 2013
    Stephen

    We have not seen this in the lab.
    Please send me your show file so I can play with your views and see if I can recreate it.
  • MLorenzMLorenz Registered User, Hog Beta
    edited March 2013
    Michael,

    I also had this during a training, but not reproducable.
    After moving the cursor around it went away, also logging off and back on helped
  • stephenwykerstephenwyker Registered User, DL Beta, Hog Beta
    edited March 2013
    I'm using a new show file. It's not repeatable, and completely random. I will try to see if I can narrow down what does it.
  • stephenwykerstephenwyker Registered User, DL Beta, Hog Beta
    edited May 2013
    This is happening on more than one console -- Seems to be linked to when both video 1 and video 3 are connected. Haven't had it happen on my console with no external displays connected. It's VERY annoying as it doesn't go away predictably. At some point the curser will turn back into a pointer, then back to the blurry line again.
  • stephenwykerstephenwyker Registered User, DL Beta, Hog Beta
    edited May 2013
    So more specifically, it only turns to this blurry curser on the left internal touch screen and right external screen (if it matters)
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    edited May 2013
    Stephen

    I have been looking for this but have yet to recreate it.
    Do you notice the more when programming or just when using the mouse to move around the screens?
  • MLorenzMLorenz Registered User, Hog Beta
    edited May 2013
    Michael,like said i had this also in an earlier build, or the first official release.
    Tried to reproduce it, but its is gone... Works like it should
    If it pops up again I let you now
  • srautanesrautane Registered User, Hog Beta
    edited February 2014
    This happened to me yesterday after upgrading to 2.1.1
    Left internal and right external (Analog ELO touchscreen)
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    edited February 2014
    Hello guys,

    We do have a defect opened for this but have yet to find a 100% repro.
    We have seen it a few times in our lab as well.
    If you find a repro or think you have one please let us know!

    Thanks guys!
  • stephenwykerstephenwyker Registered User, DL Beta, Hog Beta
    edited March 2014
    it only occurs with an external screen attached. Happens every show for me. You touch a point on the external screen and it persists for a while. When I get some time, I will try to make a repo
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