Need Hog wing repaired

Timothy BurkeTimothy Burke Registered User
So I plugged in my hog playback wing and all of a sudden I saw a flash and smelt smoke. so I unplugged it immediately and open it up to see what it was. It looked like the desklight shorted. And yes i did plug in the right power supply and it was plugged into a power condition so no spike from there. Is this repairable with out cost the cost of the wing or can i just use it with out the desk lamp. Lastly how do i talk to about repairs for this?

https://www.dropbox.com/s/d1egdin2vuz6v1a/hogwing.JPG

Comments

  • MitchMitch Registered User, HES Staff
    edited December 2012
    Hi Tim, unfortunately without seeing the wing no one can tell for sure if the wing is going to work as is. If smoke came out it is likely something on the PCB has failed/blown such as a capacitor for example. If you see any burned areas on the PCB, it is more than likely not going to work properly. If you would like to send the wing to High End for repair you can complete and submit the online Return Auth Form at the link below.
    http://www.highend.com/support/parts/
  • Timothy BurkeTimothy Burke Registered User
    edited December 2012
    Hi Mitch,

    if you look at the picture I attached it does look like a capacitor has burn up. I'm trying to find the part number for that piece in the parts list you sent but i'm not finding it. All it says on the board is miniwing base - Mk . Is this the Processor PCB for mini wings?

    If so that is very expensive!! Is there some coverage for defective parts? Because that should not just happen. Especially since I use this wing like 2 twice a year.
  • MitchMitch Registered User, HES Staff
    edited December 2012
    Yes the Base and Processor PCB are the same, which is what you need. We may be able to repair it but of course cannot guarantee with it being burned such as it is, but we may be able to work around it.

    If you want to send the PCB in for repair you can complete and submit the online Repair Auth Form at the link below.
    http://www.highend.com/support/parts/
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