Backup file Error/Bug

5th june 2012
RHFB v3.2.3 (3367)
USB Expansion Wing
Sperwidget
Artnet Output>Catalyst
Hog III PC (Win 7 pro) (3367)

Hi,
I'm seeing an issue where if i edit/patch/program on Hog III PC and then transfer that backup showfile to a RHFB and expand the showfile,the console does not output any DMX,only thing that i can see is the GM flash button flash's blinks on the RHFB.RHFB GM will show 100% as will the Output levels and the console looks active but without any actual DMX/Artnet output.
Simple fix is to log off/on but a bit odd that the console cannot expand a show and then becomes inactive.

Best C

0 Michael Graham over 11 years ago

Cormac

Can you please upload the show file so we can take a look?
Is the DP8K process running when you launch into the show that is not outputting DMX?
Do you get any dump files on log on?
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0 mitch - Former HES Forum Member over 11 years ago

Hi Cormac, does the Full Boar have DMX output if you just create a show on the Full Boar and not load a show from an external drive?

If not, the Full Boar may have just had a System Restore done to update the software and it is possible they selected Partial Install instead of Full Install. You may try another Full Install on the Full Boar and see if that solves the problem.

If the Full Boar does output on it's own, it may be a DP conflict in the patch.
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0 Cormac Jackson over 11 years ago

Hi Both,
Can you give me the best address to upload the showfile please.
Cannot confirm about any dump files as I don't have access to
The console currently.
The internal DP is found on startup and no errors or prompts
When I expand the backup.
The console had a full restore 3 weeks ago prior to this run of
Shows but can of course do it again.
I don't think it's a DP patch error as I'm only using the internal DP
And when I log on/off again the console reverts to it's correct
State.
Only non-standard settings are a custom IP for the Artnet settings.

Regards Cormac
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0 Michael Graham over 11 years ago

Send the show file here:

MGRAHAM@BARCO.COM
highend.wetransfer.com/
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0 Cormac Jackson over 11 years ago

Thanks Michael,
file Sent.

Regards C
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0 Michael Graham over 11 years ago

Cormac

I got the show file and looked into the problem.
I was able to recreate it as you discribed.
I noticed you are Unicasting to a 169.x address but the fixture link it set to a 2.x address.
If you change your artnet setting to Broadcast your problems should go away.
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0 Cormac Jackson over 11 years ago

Hi Michael,
Thanks for the reply.
Just so I'm clear i need to enable my artnet univeres 1>8 even if i don't intend to use then for artnet output,i don't intend to broadcast on those universe's or am i am missing a step here.

Regards C
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0 Michael Graham over 11 years ago

Turn the artnet off for universes you dont need.
Your show file had two different IP address for artnet.
The fixture link had one IP then you were unicasting to another IP.
By turning off unicast you are broadcasting artnet to the fixture links IP address.

You will need to log off/on once you make these changes.
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