DP 2000 is dead!!! Help!!!

Hi,everyone,

We need help with our DP 2000. The problem occured while it was repaired after unexpected shutdown. After the switching on, it wrights next message (IMG 0074):
(c) 2002 FP S All Rights Reserved
DMX 2000 Processor Node
MAC address 00-90-A1-01-14-14
Flash image invalid
Initialising network...
After this it begins searching of the software server. Fnd it can't find it (IMG0075, 0076) We've connected it with WH3 and HOG3 PC with the latest software. And nothing happens. Please anybody help!!! Thank you.

0 andre - Former HES Forum Member over 12 years ago

Hello Frolov,
have you tried to Force a software upload? You can do this by holding all 3 buttons when powering up the unit. This will force the DP to grab the image from the console and reflash the unit.
You need to connect this DP to a Hog 3 with a running DHCP server and a running show before you do this.

Let me know if this helps.
With best regards
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0 frolov - Former HES Forum Member over 12 years ago

Yes, I've made it. It was connected with running show. After holding three buttons it shows (IMG0077). All of this poins of menu do nothing. And they were tryed while DP was connected to WH3
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0 andre - Former HES Forum Member over 12 years ago

What is the software version of the console? Please check if DHCP is activated in console (setup-->control panel-->network).
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0 frolov - Former HES Forum Member over 12 years ago

Version 3.1.9 . DHCP is activated.
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0 andre - Former HES Forum Member over 12 years ago

I know it is a stupid question but is there a crossover cable between the DP and the Hog 3?
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0 frolov - Former HES Forum Member over 12 years ago

I know it will be a stupid answer: YES) it's between them
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0 andre - Former HES Forum Member over 12 years ago

You mentioned that the DP had an unexpected shutdown and you repaird it. Please tell me more, what happened and what have you done to fix it?
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0 frolov - Former HES Forum Member over 12 years ago

Ok. Shutdown was caused by the trouble with one of the capacitors inside of the DP. DP was hardly shutted down. The capacitor was repaired but the software...You've seen it in previous messages. Can this hard shutdown influence the DP?
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0 andre - Former HES Forum Member over 12 years ago

A Capacitor on the Power supply, Processor board or IO board?
Can you send me the designator. Where are you located?
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0 frolov - Former HES Forum Member over 12 years ago

Sorry, I've might to introduce myself much earlier. Frolov Oleg, FE "Belimlight", Kazan branch, Russian Federation.
The capacitor on the power supply.
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0 andre - Former HES Forum Member over 12 years ago

And now, the power supply is running normal with 3.3V Output?
Could be possible that the power supply was outputting to much voltage as the capacitor failed. This can blow up some relevant parts on your processor board like Ethernet chip, CPU, flash.
But please first check the output voltage of the power supply to be 3.3V and not higher or lower.

You can also contact me directly as we are the certified Service Center for High End and Flying Pig Systems. Email below.
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0 frolov - Former HES Forum Member over 12 years ago

Yes, the power supply is working correctly now. I will check the relevant parts.And your contact can be useful for me in future. Thank you for your help and cooperation.
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0 andre - Former HES Forum Member over 12 years ago

Let me know what you find.
Have a good day!
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0 ilya piotrovksy - Former HES Forum Member over 12 years ago

Did you try to ping DP?
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0 frolov - Former HES Forum Member over 12 years ago

By the way, Andre and Ilya, DP replies on ping.
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