Show Not Loading

colesullivan32colesullivan32 Registered User
I am running hog 3pc with multiple shows. Two of the shows load and work great but one of the shows will bot load. When I try to load one of the shows it says server int failure. It then loads for a minute and then says the show server is not responding, would you like to wait. I have said yes and waited and waited. I have yet to be able to access this show since this problem occurred. Obviously i could just delete this show and make a new one but i really dont want to lose everything. Any ideas?

Comments

  • edited March 2012
    First of all it would really help to include what software version you are running. This kind of behavior can change from version to version.

    If you can't get it to load, you can try creating a new show, and then merge in some or all of the data from the corrupted showfile.

    Depending on how much of a hurry you're in, you can also send your showfile into support and they can try to recover it, but this may take a bit more time than you have available.
  • colesullivan32colesullivan32 Registered User
    edited March 2012
    The version is 3.2.1 I believe. I'm not actually sitting in front of the console right now. I was earlier and just made a whole new show and merged and repatched everything. However I would like to recover what was in it. How would I go about sending the file in?
  • edited March 2012
    http://www.highend.com/support/technical_support/

    Has info on how to contact console support.
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