HD SDI input

Juay0004Juay0004 Registered User
edited November 2011 in Axon
Hi all,

I have problem getting my Axon servers to recognize the 2 HD-SDI input cards that I have on the system. The 2 cards are of the same make and the system only detect one input card even after I re-image the system with XPe 3.4.0. Any one else encountered this problem?

Comments

  • schiefelsschiefels Registered User, HES Alumni
    edited November 2011
    Hi Ming,

    The Decklink SDI cards have their own firmware that sometimes needs updating. If the firmware is not up to date, the card will not be recognized by the Axon.

    The v3.4.0 image should update the firmware automatically during the imaging process, but it sometimes doesn't work correctly when two cards are installed. Try pulling out the card that is being recognized, leave the unrecognized card in the system, and run a restore with the v3.4.0 image. If the card is recognized after that image, reinstall the second card and you should be good to go.

    Hope this helps,
  • Juay0004Juay0004 Registered User
    edited November 2011
    schiefels wrote: »
    Hi Ming,

    The Decklink SDI cards have their own firmware that sometimes needs updating. If the firmware is not up to date, the card will not be recognized by the Axon.

    The v3.4.0 image should update the firmware automatically during the imaging process, but it sometimes doesn't work correctly when two cards are installed. Try pulling out the card that is being recognized, leave the unrecognized card in the system, and run a restore with the v3.4.0 image. If the card is recognized after that image, reinstall the second card and you should be good to go.

    Hope this helps,

    Hi Matt,

    is there a way to know which is the recognized card? or is it a trial and error thing?:confused:
  • schiefelsschiefels Registered User, HES Alumni
    edited November 2011
    It will be a trial and error thing unfortunately. Just pull one card and see if you still have a card recognized or not.
  • Juay0004Juay0004 Registered User
    edited November 2011
    schiefels wrote: »
    It will be a trial and error thing unfortunately. Just pull one card and see if you still have a card recognized or not.

    Hi Matt,

    Thanks. Will try it once i hit back office.. Thanks
    :p
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