3.2.1 iPC issues

James DikeJames Dike Registered User
So I have updated our iPc and having a couple issues.
If I rename a number of lists in the lists window, the fader labels stop updating and the console locks up.
Separate issue that started today, the front panel will power down and stop responding forcing me to hard reboot. I am hoping that this is a cable or internal plug issue that I can solve once tonights show is done.

Anyone have any experiences close that might give me a clue.

James Dike
Sony Centre

Comments

  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    edited October 2011
    James

    Problem #1
    This is something we have not seen before. I will look into this and see if I can recreate the crash.
    When your console locks up when changing names can you please grab the dump and log file and send it to us?
    Log File - Pig+Open+1 right click on the grey boarder and save (this will save in the logs folder)
    Dump File - setup - shows - file browser - logs

    Problem #2
    Sounds like a process is not responding, does this occur after you crash from changing names?
    Are you triggering a bunch of Scenes?
    When in this state please hit Pig+Open+Backspace, this will let us know what process is not responding.
  • James DikeJames Dike Registered User
    edited October 2011
    Micheal, I have just had a full boar delivered as backup.
    I will try to recreate the errors on it as well.
    I will upload this show file and dump file late tonight (early) tomorrow? And then you might get an answer for me.

    James
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    edited October 2011
    James

    Make sure you open the logs folder and delete any logs already present.
    This way, if the crash occurs again we know we are gettting the most current dump file.

    Please uploade everything using https://wetransfer.com/.
    Uploade to MGRAHAM@barco.com
  • James DikeJames Dike Registered User
    edited October 2011
    Files are sent.
    Another odd reaction; after copying and clearing the log file the process window would not open, the log window would not reopen and the board would not shut down with the quit softkey. It had to have a good old fashioned switch off.
    Interesting.

    James Dike
    Sony Centre
  • Michael_GrahamMichael_Graham Registered User, Super Moderator, HES Staff
    edited October 2011
    James

    I have not been able to reproduce the playback bar not refreshing when renaming a list. I have renamed every list in your show three times.

    I have also not been able to recreate any type of crash with your show file.
    I will continue to look into this and let you know what I find.

    You you can provide a step by step repro on how our are crashing the desk it would be helpful.
  • James DikeJames Dike Registered User
    edited October 2011
    Michael,
    Problem #1
    The rename crash was working as follows;
    create a bunch of lists (at least 6)
    Open lists page with List List
    Rename lists
    list windows stop refreshing
    the number of lists has not been consistant.

    Problem #2
    touch front panel hex bolts
    (inconsistant)

    Problem #3
    corruption of startup image in upper right quarter of screen.

    Problem #4
    Board would not boot to bios (inconsistant)


    I could not find any loose cables or the famous touring loose video board, beginning to wonder if the motherboard is on its way out. None of these issues seem to be related.
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